Acupuncture in Kingsport, TN!

You can track your order on the My Account page. You will also receive an email once your order ships with tracking details. 

Orders are shipped via the United States Postal Service or FedEx.

Because regulatory laws vary from country to country, we currently only ship within the United States. If you live outside the United States and would like to order, send us an email at help@drbrians.com and we will do our best to research regulatory law in your country.

You can contact Dr. Brian directly by using our contact page.

Some of our products have a refund guarantee. See the individual products page for more information.

To get a refund please write through our “Contact Us” page with a detailed description of how you used the product and what benefit or lack of benefit you may have received. Please note that some products require that you have a valid medical diagnosis in order to be eligible for the money back guarantee.

We primarily ship using the U.S. Postal Service. We have found this to be an inexpensive and reliable shipping method for our customers. We also offer shipping through FedEx. Please note:

  • Unlike UPS or Fedex the U.S. Postal Service does not guarantee shipment times. The shipping estimates we provide below are based on our years of shipping experience and feedback from customers.

  • We typically ship orders the day after the order is placed (Monday through Saturday).

  • You will receive an email from us letting you know when the order has shipped with your tracking number if one is available. If you do not receive this email please check your email’s SPAM folder.

  • If you have created an account to place your order the tracking number for your order will also be available in the order details page of your account once it has shipped.

  • Shipping estimates within the United States do not include Sundays or U.S. holidays.

Ship-time Estimates

  • 1st Class – Usually arrives 3-5 days after the order has shipped.
  • Priority – Usually arrives 2-3 days after the order has shipped.
  • FedEx One Rate – Usually 2 days.
    • NOTE: Most orders placed using FedEx shipping are shipped the following day, occasionally handling may take 1 extra day. We advise all customers to factor in at least one extra day for shipments as we have no guarantee that FedEx orders will always go out same day or next day, although it is normal for them to go out the next day by noon.